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Home >> Service Notice >> Service Interruption |
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CTM closely monitored the restoring work of the damaged submarine cables Internet service has basica
| 2009-08-21
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| As a consequence of earthquake and strong typhoon in Taiwan days ago, a number of telecommunications submarine cables have been damaged, affecting the outbound internet service in local and other territories through the damaged cables. It is reported that internet connection from mainland China to North America was affected by 70%, while Internet traffic in Hong Kong was congested or even disconnected, especially some users were incapable to access several overseas website and the instant communication software like MSN.
Soon after the incident has happened, CTM has at once adopted contingency arrangements by re-routing the internet transmission via other telecommunication cables that enable to basically restore internet service and to keep the impact on customers at its minimal. As a result of high network traffic within the region to outbound through other cables, the access to certain international websites from local, Hong Kong or Mainland China may be slightly congested during peak hours,
CTM is keeping a close communication with the business partner for acquiring the latest progress about the restoring work of the damaged cables at anytime. The company reiterates that the monitor will be maintained on the network traffic round-the-clock which assure certain contingency measures would be made to remain local internet service to function normally. At the same time, the company will keep the public update about the progress of the restore work.
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Submarine cable damaged by Taiwan Earthquake
| 2009-08-17
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| Following several telecommunications submarine cables were damaged by the strong typhoon Morakot that smashed Taiwan recently, as a consequence of the earthquake that knocked off Hualien of Taiwan this morning (17 August), there are more submarine cables were damaged, affecting internet service around Asia. After the incident has happened, CTM has immediately contacted the business partner and activated a series of contingency measures such as re-routing the data transmission via other telecommunication cables, keeping the impact on customers at its minimal.
Apart from closely liaising with the business partner, CTM at once activated the contingency measures to re-route the data transmission via other telecommunication cables, at the same time, to enlarge the international bandwidth via Hong Kong, with the aim to minimize the impact to customers.
At present, the outbound Internet service is running normally. In view that it will take some times for the damaged cable to be repaired fully, it is possible that part of outbound network will be slightly congested during peak hours. CTM will keep the public updated about the progress.
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CTM's update on the repair work of submarine cables damaged in Taiwan Earthquake
| 2007-01-02
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| | Six undersea cable schemes were damaged in the Taiwan Earthquake on 26th December 2006, local telecommunications services were generally resumed to normal by last Friday since a series of contingency actions were taken by CTM. Cable repair ships have been dispatched to Taiwan and will arrive at the scene today where they will start the preliminary survey and assessment of the damaged cables. CTM expects that the repairing work to be completed in two to four weeks. During this time, customers will experience minor delays at times when browsing websites or sending emails to Japan or Taiwan. |
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CTM stated that most telecom services are back to normal
| 2006-12-29
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| Due to the six major undersea cable schemes were damaged by the Taiwan earthquake, the telecom services in Macau were impaired. However, following contingency actions taken by CTM, most of the telecom services have returned to normal. At present, customers can make international voice calls to all countries normally. Calls to Taiwan will still experience some congestion; however repair work is in hand to have a satellite connection in place within 24 hours. Mobile roaming service to Japan and South Korea has now been re-established. It is expected that mobile roaming services to Taiwan will be available shortly.
The connectivity for the Internet access is back to normal. However, customers might experience minor delays while accessing some distant websites.
CTM regrets any inconvenience caused to their customers and will continue to monitor the service to ensure the highest quality. We will keep the public regularly updated on progress. Customers can contact the No. 1 Hotline: 1000, or email to helpdesk@macau.ctm.net for further information. |
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A Number of Pan-Asia telecommunications submarine cable systems impacted by Taiwan Earthquake
| 2006-12-27
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| As a consequence of the earthquake measured at magnitude 7.1 Richter scale that struck off Taiwan last night, several telecommunications submarine cable systems within the Asia region were impacted. Telecommunications around Asia were severely disrupted with telephone lines and Internet access being cut or slowed down. Macau residents may experience intermittent interruptions or difficulties while browsing on the Internet and some congestion on international voice communications with some destinations, such as Taiwan, Japan and Korea.
There is no impact on telecommunications services to China Mainland and Hong Kong. Meanwhile, CTM is working with partners in order to adopt immediate contingency measures aiming to minimize the impact of the Taiwan earthquake on the Macau telecommunications services. The company will keep the public regularly updated about the progress in the situation.
CTM regrets any inconvenience to our customers. |
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