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Home >> Service Notice >> New Customer Notice
 
 
 
   
 

 
 
 
 
 
 

Welcome to CTM Internet! Before using your new Internet account, we would like to share some important and helpful tips with you. Please take some time to read and become a smart CTM Customer!

To avoid unintentional IDD charge while downloading a file from any website, please remember the following:

  • Read carefully the instructions as well as the terms and conditions. Should you find words like "you need long distance phone service"' "click the 'Dial' button", "fill in the prefix/access code for your country", etc., then all of these commands suggest that you may need to pay IDD charge to access the website.
  • Most IDD charges have occurred while downloading files from pornographic websites. CTM provides a filtering service at no extra cost to minimize the chance from accessing these websites accidentally.
  • Use IDD barring facility to avoid making any unauthorised outgoing long distance calls.

To avoid unauthorised use of your Internet account:

  • Change the Internet password regularly and do not save the password in the PC to prevent hackers from accessing your Internet account.
  • Apply for the "Login Alert" and receive an immediate login reminder on your mobile phone when your Internet account is connected online. Please call Number One Hotline: 1000 for details.
  • Install a personal "Fire Wall" software and be careful while accepting file transfer from unknown senders via email, ICQ or Netmeeting.
  • Install virus scanning software and NEVER execute any programme until you have checked it for virus.

With CTM Internet, you automatically have our free 24-hour CTM Virus-Free e-mail Service to scan all your incoming emails and clean any found viruses at CTM-operated servers.

As a CTM customer, you can easily check your usage status, change your password, service plan and billing address anytime at your convenience by entering My Account:

Lastly, always remember to settle your monthly account before the due date to avoid any temporary service suspension. Should this occur, your email will be collected and stored in your account and once your account is settled*, you can resume enjoying the Internet.

*A reconnection fee of MOP100 is applicable and the monthly rental charge is also levied while your account is temporarily suspended.

For more detailed information, please go to www.CyberCTM.com

Customer can visit any of our CTM counters to subscribe Internet service. For Residential Broadband service, you can also subscribe via our website http://www.cyberctm.com/en/cs/form/bbonlineform.php or No. 1 Hotline 1000



 
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