Slow throughput or even inaccessible to the Internet always seems to puzzle many Internet users. Could it be a problem of your computer or is it the local Internet service provider's problem? Or is it the equipment connected to overseas or is it the overseas website's problem? Let’s investigate the Internet access process in an easy step-by-step to better understand which part we need to focus on.
Following diagram shows the Internet access process.
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Important Notes |
Tips |
Computer |
My computer has all the basic requirements
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Pentium III (or above) PC with CR-ROM, 256MB (or above) RAM, 200MB (or above) free hard disk space and display card with 4MB RAM
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| One Internet line only connects to one Internet account |
Many computer sharing the same bandwidth will slow down the through put |
| Installed and updated the latest version of Anti-virus |
Computer virus will affect the computer system and at the same time it will slow down the through put. So we highly recommend our customers to install and update the latest version of anti-virus software
http://www.cyberctm.com/cn/cs/virus/ |
| Installed Firewall |
Firewall usually used can protect the network security. In normal situation, it is difficult to hack in the computer with firewall.
[Windows XP-SP1] [Windows XP-SP2] |
| Not massively open the application |
Applications such as FTP and ICQ will occupy some bandwidth and affect the access speed. |
Modem |
Light of power is on and steady
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It means the power was connected properly.
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| Light of ADSL LINK is on and steady |
It means the modem is ready. |
| Light of LAN LINK is on and steady |
It means good connection with the computer. |
| Light of ACT is on and flashing |
It means data is transmitting. Should the light remain off, then it means no data transmission is occurring that time. |
Microfilter |
Each telephone needs to add one microfilter |
Microfilter is mainly used to separate the data and voice transmission on the same phone line. If you have more than one telephone, remember to add the microfilter to each telephone. |
Telephone Line |
Telephone line is in good condition |
Since Internet access is via a telephone line, the local humid weather may affect the overall quality of phone line and at the same time reduce the access speed. |
For any queries, please contact our No. 1 Hotline: 1000 or e-mail to helpdesk@macau.ctm.net for assistance.
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If the result of Local Connection Speed Test is satisfactory, then this means that the connection from customer's computer to CTM platform is normal. The slow speed may be the cause of the overseas website. If the slow speed still continues, then you can let us know and we will monitor the particular website to better understand the main cause for the problem.
