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	Acceptable Use Policy (AUP)		Fair Usage Policy

Terms & Conditions of Fair Usage Policy

Broadband is a shared service and the activities of some users can impact the services available to other users. In an ideal environment, all users would obtain an equal percentage of the available bandwidth. Unfortunately, some users take a disproportionately greater share of the available bandwidth and, as a consequence, other users suffer a diminished experience. Particularly at Internet peak usage times, data rates may be reduced by contention within the CTM local access network and the public Internet.

In order to preserve the quality of our broadband delivery services, we have introduced a Fair Usage Policy (“FUP”), effective 1 October 2007. A FUP is intended to assure that the very few users of excessive bandwidth-consuming applications do not use their service at the detriment of other broadband customers.

In order to implement our FUP, we monitor the performance of our network. In doing so, we may restrict the amount of bandwidth available to users of applications that consume large amounts of bandwidth or download unusually large files during peak times so to ensure a fair allocation of bandwidth to all broadband customers. If a broadband customer exceeds the usage associated with the relevant broadband package that such user is on, CTM will not be liable to such user for the quality, integrity or continuation of the broadband services.

Whilst this FUP is mainly aimed to avoid any unfair disruption of services resulting from extreme peer-to-peer usage, other file-sharing software and download of very large files during Internet peak usage times, we do not prevent the use of such applications or downloads. Furthermore, if you do not use peer-to-peer or file-sharing software or if you don't download very large files continuously at such peak times, then it is unlikely you will be affected by this Policy.

Additionally, as CTM upgrades its broadband distribution capabilities users will be able to experience different contents enabled by the higher access speeds. We may introduce explicit download limits to some broadband packages in order to enable us to manage the broadband customer experience. Obviously, we will communicate such limits as well as any available upgrade option or charges for excess usage and provide you with the relevant tools to measure your usage.

In order to understand the amounts of data that you will typically transfer, you may find the following guidance useful: